Last updated: June 2026
Here are answers to the most common questions regarding recharges, consultations, and account settings on Listen Astro.
Your Wallet stores prepaid credits measured in Indian Rupees (₹). When you consult a live astrologer, the call duration is tracked in real-time, and the astrologer's per-minute consulting fee is deducted directly from your wallet balance.
If a consultation is disrupted due to a network connection drop or system outage, your wallet billing stops immediately. If you were billed for minutes where the connection was failed or inactive, reach out to our support team at listenastro.workspace@gmail.com to request a refund back to your wallet.
Approved gateway double-billing refunds are processed through our payment aggregator Cashfree and credited back to your original source bank account or credit card within 5 to 7 working days.
Yes, every astrologer on our platform undergoes a multi-stage background assessment, Vedic calculation testing, and mock consultation vetting to guarantee qualified, professional, and authentic guidance.
Yes. Under our data protection policies, you can edit your birth profile details at any time or request complete deletion of your account. Account deletion requests can be initiated from the Settings panel or by emailing us.
The Astro AI Chat utilizes advanced language models mapped against classical Vedic birth chart calculations. To use AI astrology, you must enter your birth date, time, and city. Your first 3 messages are completely free, and you can reload premium message bundles starting at ₹99.